Healthcare Managed Services Service Sheet

Optimize Your Revenue Cycle with Third-Party Accounts Receivable (A/R) Remediation

Healthcare organizations are experiencing critical staffing shortages in both revenue cycle and back-office/call center services while simultaneously challenged with increased demands for care. FTI Consulting can become an extension of your revenue cycle and call center teams by augmenting your operation with experienced and remote resources and/or by outsourcing portions of the third-party A/R that your team has been unable to address.

We offer custom-designed, effective solutions to remediate your aging A/R together with flexible, supplemental staffing resources that require no long-term commitments. We work real-time in your revenue cycle management (RCM) system using VPN/Citrix technology and can be up and running in as little as two to three weeks.

Third-Party A/R Outsourcing

We reduce your overall agings and reserves while increasing cash flow and A/R resolution rates by leveraging our dedicated, skilled workforce members who work real-time in your revenue cycle management system. We deploy state-of-the-art revenue cycle workflow engines and advanced artificial intelligence to improve productivity, maintain quality and deliver outstanding results. While working your A/R, we also identify systemic revenue-cycle issues that are causing accounts not to pay, and we bring these forward to you along with solutions that prevent reoccurrence.

To support your organization, our experts will provide a complimentary, deep-dive A/R analysis together with best-practice recommendations and strategic next steps that increase cash flow and net revenue while also reducing agings and reserves.

Short- and Long-Term Flexible Staffing Solutions

Leverage our Healthcare Managed Service’s experienced temporary FlexStaff model to seamlessly augment your existing staff members during periods of attrition, Family and Medical Leave, and PTO. FlexStaff members work real-time in your RCM, assuring that work queues don’t go untouched. No long-term commitments are required, and our FlexStaff resources can be operational with just two weeks’ notice.

Veteran Team
A team of revenue cycle and on-shore call experts to support your operations.

Optimized Workflow
All work is performed in real time with your revenue cycle management and telephony systems.

Issue Resolution
Utilize our trained agents to identify revenue cycle systemic issues and answer inbound calls, or place outbound calls.

Revenue Cycle Support

Improve collections and third-party Accounts Receivable (AR) resolution rates with our experienced revenue cycle resources and advanced technology.

Traditional Third-Party A/R Remediation Activities

One-time A/R placement
Ongoing A/R placements
Full back-office revenue cycle outsourcing
Credit balance clean-ups
Denials remediation and appeals (non-clinical)
Denials remediation and appeals (clinical)
Bill scrubber/failed claims remediation

Other Support Activities

Inbound and outbound customer service call center
Scheduling, Registration / pre-registration assistance
Insurance verification/Eligibility
Master Patient Index (MPI) clean-up
Data entry and other repetitive tasks
Credit Balance “clean-up”
Root cause/systemic revenue cycle issue identification

A/R Analytics

A/R analysis by payer, age and balance
Untimely analysis by payer, age & bal.
Zero Pay analysis by payer, age & bal.
Payer performance analysis
Credit balance analysis
Benchmark to peer analysis
835 denials analysis
Next generation workflow technology

FlexStaffing

Long and short term, experienced revenue cycle FlexStaff members who “fill-in” during your staff’s vacancies
No long-term commitments needed
Two week notice to start/stop each resource
Work real-time in your RCM

Contact Steve Lutfy for a complimentary A/R analysis.