Claims Management Services
Dealing with bankruptcy and/or class action and mass tort cases requires certain experience and expertise. Whether working with regulators or courts to manage the claims process and evaluation, FTI Consulting offers the best in class. Our Analytics and Resolution Claims Solution (“ARCS”), is an efficient and cost-effective start-to-finish solution for claim and settlement administration and distribution services.
How We Can Help
FTI Consulting’s unique blend of deep expertise in compliance reviews, funds distribution and other remedial activities allows us to seamlessly act as the client’s Claims or Settlement Administrator, resulting in an efficient and cost-effective process. Our experience includes acting as a neutral advisor, providing notices and general communication to participants, claim processing, claim evaluation, compliance reviews and fund distribution or other remedial activities.
Regulatory Experience
FTI Consulting and our employees have successfully served as an independent third party accepted by numerous regulatory agencies including:
- Consumer Financial Protection Bureau (“CFPB”)
- Office of the Comptroller of the Currency (“OCC”)
- Board of Governors of the Federal Reserve System and its Federal Reserve Banks (“FRB”)
- New York State Department of Financial Services (“NYDFS”)
- U.S. Department of Justice (“DOJ”)
- Federal Trade Commission (“FTC”)
Full Suite of Claims Management Services
FTI Consulting’s ARCS encompasses the entire claims life cycle – from intake and decisioning to disbursement and reporting. ARCS supports our experts acting as a neutral adviser to perform an independent advisory role through the settlement administration process.
ARCS Overview
Notice and General Communication
Notification and correspondence management Call center preparation and administration Identify...
- Notification and correspondence management
- Call center preparation and administration
- Identify and update class member / creditor information
- Drafting notice, POC forms, affidavits, ballots
- Coordinate publication of notices / forms
- Establish P.O. box and a toll-free phone number
- Create multilingual phone centers
Funds Distribution
Implement terms of settlement / payout Research title succession, intestate succession, genealogy,...
- Implement terms of settlement / payout
- Research title succession, intestate succession, genealogy, and locating missing or unknown heirs
- Single and iterative payout calculations and distribution administration
- Bank account management and reconciliation
- Tax services: state and federal, and 1099 preparation for fund recipients
Claims Evaluation
In-depth analysis of evaluation criteria Dual manual / electronic evaluation system Tools and...
- In-depth analysis of evaluation criteria
- Dual manual / electronic evaluation system
- Tools and procedures to guarantee settlement compliance
- Quality checks and controls
- Comprehensive staff-training program
Featured Case Studies
Analytics & Resolution Claims Solution (ARCS)
FTI Consulting's Analytics and Resolution Claims Solution is a full end-to-end solution to make the claims administration process efficient and cost-effective.
